FreeHand System Health Check

Product Details

A yearly Health Check of your FreeHand system is recommended, as it helps to ensure that your FreeHand system remains in top condition and provides a safety net in case of accidental damage or failure.

The Health Check consists of a 40+ point service on a system by one of our technicians at your hospital to make sure it is free of damage or faults and everything is working as it should be. If anything is found to be wrong, if possible it will be fixed on site, otherwise it will be replaced immediately with a new system and the original one returned to our dedicated Service Centre for repair. In addition, purchase of a Health Check gives you two free Silver Service engineering call-outs in the event the system develops a fault within 12 months.

As alternatives to the Health Check scheme we have three different levels of Engineer Call-out Service available:
Gold
Silver
Bronze

Product Benefits:

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Our Gold, Silver and Bronze service offerings have different response times and benefits. But with each, any replacement parts needed are included.

A Health Check involves servicing of the system, any repairs necessary and two repairs under warranty in the following 12 months.

Gold Call Out Service: Rectification within 24 hours.
Service Engineer visit to inspect and conduct on site repair if practical
Provision of a replacement system in the event the issue cannot be resovled on site.
Replacement parts included in price
Silver Call Out Service: Recitification within 48 hours.
Service Engineer visit to inspect and conduct on site repair if practical
Provision of a replacement system in the event the issue cannot be resovled on site.
Replacement parts included in price
Bronze Repair Service: Rectification within a 5 day period.
System collected and returned by courier.
Replacement parts included in price.
Health Check Service: 40 Point service check
Replacement parts included in price
2 Service call outs during the year.

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